FAQs

Q: Are your products tested on animals?
A: Absolutely not! We would never put our animal friends through something so horrific. We pride ourselves in being 100% cruelty-free from the very beginning. We test all of our products on willing human subjects (aka our Strobe team members). We are also Leaping Bunny certified! 

Q: Are all of your products Vegan?
A: Yes! All of our products are 100% vegan, and will remain 100% vegan forever.

Q: I am sensitive to some ingredients commonly found in cosmetics. Do you have your ingredients listed?
A: All of our ingredients are listed on each individual product page here on our website. All of our products are 100% vegan, gluten-free, and cruelty-free.

Q: An item I ordered arrived damaged/ I did not receive the correct product
A: Don't worry we got you! Please read our return/ damage policy.

Q: How do I contact you?
A: Please click here for our company contact information.

Q: I'm a representative of a publication looking to get in touch with PR.
A: Please contact our founder, Chloe Taliaferro directly at chloe@strobecosmetics.com

Q: Do you offer wholesale?
A: Yes! We offer wholesale to physical stores, boutiques, and established online stores. Even our international buddies can become wholesale partners. Just email us at info@strobecosmetics.com with the subject "Wholesale Inquiry".

Q: Do you ship to my country?
A: We ship everywhere except Mexico, Kuwait, Nigeria, and Italy.
Please keep in mind customs and additional shipping fees may apply depending on your country's postal service, and we have no control over these additional fees.

Q: How much does shipping cost?
A: We offer $6.00 flat rate shipping to anywhere in the U.S (Including Hawaii and Alaska) All U.S. orders $65 and over ship for free!
$15.00 flat rate shipping to Canada.
$20.00 Flat rate shipping for the rest of the world.
*USPS changes their shipping prices every January, so our shipping prices may fluctuate*

Q: When will my order ship?
A: Keep in mind we are an indie brand, so shipping and processing may take a little longer. Orders typically ship within 3-5 days, but can take up to a week and a half to 2 weeks during launches, holidays, sales, and restocks.

Q: Why hasn't the tracking for my package updated for (x) days?
A: It can take anywhere from 24-72 hours for tracking to update. Don't worry, it's on it's way!

Q: What shipping service do you use?
A: We use USPS for all of our shipments.

Q: What is your return policy?
A: Please click here to see our return policy.