FAQs

Q: Are your products tested on animals?
A: Absolutely not! We would never put animals through something so horrific. We pride ourselves in being 100% cruelty free from the very beginning. We test all of our products on willing human subjects, such as our amazing Strobe team members and lovely volunteers.

Q: Are all of your products Vegan?
A: Yes! All of our products are 100% vegan, and will remain 100% vegan forever. 

Q: I am sensitive to some ingredients commonly found in cosmetics. Do you have your ingredients listed?
A: All of our ingredients are listed on each individual product page here on the website. All of our products are 100% vegan, gluten free, and cruelty free. 

Q: How do I contact you?
A: Please click here for our company contact information.

Q: I'm a representative of a publication looking to get in touch with PR.
A: Please contact our founder, Chloe Taliaferro directly at chloe@strobecosmetics.com

Q: I have a popular blog/ Youtube/ instagram and I would like to be added to your PR list. 
A: Please email your social media links and a little bit about yourself to our CEO, Chloe at chloe@strobecosmetics.com.


Q: Do you offer wholesale?
A: Yes! We offer wholesale to physical stores, boutiques, and established online stores. Even our international buddies can become wholesale partners. Just email us at info@strobecosmetics.com

Q: Do you ship to my country?
A: We ship everywhere except Mexico, Kuwait, Nigeria, and Italy. 
Please keep in mind customs and additional shipping fees may apply depending on your country's postal service, and we have no control over these additional fees.

Q: How much does shipping cost?
A: We offer $4.50 flat rate shipping to anywhere in the U.S (Including Hawaii and Alaska) and $14.00 flat rate shipping to all other countries. *USPS changes their shipping prices every January, so our shipping prices may fluctuate*

* All U.S orders over $60.00 ship for free.
* All international orders $75.00 and over ship for free. 

Q: When will my order ship?
A: Keep in mind we are an indie brand, so shipping and processing can take a while. 
Current shipping time can take up to 2-3 weeks and up to 2-6 weeks during holidays, sales, and restocks. 

Q: Why hasn't the tracking for my package updated for (x) days?
A: It can take anywhere from 24-72 hours for tracking to update. Don't worry, it's on it's way!

Q: What shipping service do you use?
A: We use USPS for all of our shipments.

Q: What is your return policy?
A: Please click here to see our return policy.